Technical support

Technical support available online via Bill: Support Info Click here. The policy of the department is as follows:

Field service

• Provide an efficient after-sales service
• Provide feedback to ensure continuous product improvement
• Improve field engineering support to exceed customer expectations
• Provide support and assistance on site to trade contractors

Warranty
12 months full parts and labour warranty.

Commissioning
To respond to commissioning requests within four days from receipt of completed commissioning proforma from clients.

Service contracts
Planned to suit customer requirements and completed within the agreed time frame.

Breakdown
Attend breakdown calls within the following timescales;

• Goldflame customers within 48 hours
• Service contract customers within 48 hours
• Other breakdown calls within 5 working days